Co-Managed Services
Network Monitoring and Maintenance
Included in Co-Managed Network Monitoring and Maintenance Monthly Service
- 8 x 5 proactive monitoring and management of network including core, edge and wireless devices using existing network monitoring systems
- Assigned primary and secondary expert engineers
- Generation of network diagrams
- Integration with existing trouble ticketing, escalation and change management systems
- Evaluation and implementation of network change requests
- Timely installation of minor software upgrades and patches for Co-Managed assets
- Trend monitoring, analysis and alerting
- Weekly or monthly reports as appropriate to your needs
- Quarterly or Semi Annual Reviews with architecture and change recommendations
- Annual baseline analysis of network performance
- Dedicated Account Manager
Hourly Services for Co-Managed Network Services
- Tier 3 and 4 support event escalation and advanced trouble shooting
- Migrations or major upgrades
- Up front assessment and remediation of existing installation
- Additional projects such as audits, compliance analysis, documentation standardization