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Co-Managed Services

Network Monitoring and Maintenance

Included in Co-Managed Network Monitoring and Maintenance Monthly Service

  • 8 x 5 proactive monitoring and management of network including core, edge and wireless devices using existing network monitoring systems
  • Assigned primary and secondary expert engineers
  • Generation of network diagrams
  • Integration with existing trouble ticketing, escalation and change management systems
  • Evaluation and implementation of network change requests
  • Timely installation of minor software upgrades and patches for Co-Managed assets
  • Trend monitoring, analysis and alerting
  • Weekly or monthly reports as appropriate to your needs
  • Quarterly or Semi Annual Reviews with architecture and change recommendations
  • Annual baseline analysis of network performance
  • Dedicated Account Manager

Hourly Services for Co-Managed Network Services

  • Tier 3 and 4 support event escalation and advanced trouble shooting
  • Migrations or major upgrades
  • Up front assessment and remediation of existing installation
  • Additional projects such as audits, compliance analysis, documentation standardization